Return & Refund Policy
Shop With Confidence at Aurelyva™
At Aurelyva™, customer satisfaction is one of our top priorities. We want you to feel confident when choosing our smart electronics and lifestyle products.
This Return & Refund Policy explains the conditions, process, and requirements for product returns, replacements, and refunds.
1. Return Period & Eligibility
We offer a 30-day return window after your order has been delivered.
To qualify for a return, the item must meet the following requirements:
✔ The product must be returned in its original condition
✔ The item must be unused and free from damage caused by the customer
✔ All original packaging, accessories, and included components must be returned
✔ Proof of purchase or order information must be provided
Returns that do not meet these requirements may not be accepted.
2. How To Request A Return
To begin the return process, please contact our customer support team:
📧 Email:
service@Aurelyva.com
Please include:
✔ Order number
✔ Product name
✔ Reason for return
✔ Photos or additional information if applicable
After reviewing your request, our team will provide return instructions and any required authorization.
Important:
Please do not send items back before receiving return approval from Aurelyva™. Unauthorized returns may not be processed.
3. Damaged, Defective, or Incorrect Orders
Please check your order carefully after delivery.
If your product arrives:
❌ Damaged during shipping
❌ Defective or not functioning properly
❌ Different from the item you ordered
Please contact us as soon as possible.
Our team will review the situation and work with you to provide an appropriate solution, including replacement or other available options.
4. Items That Cannot Be Returned
For safety, hygiene, and product protection reasons, some items may not qualify for returns.
Non-returnable items may include:
• Products that have been used or damaged after delivery
• Items missing original packaging or accessories
• Customized or personalized products
• Clearance or final sale items
• Gift cards
• Products restricted due to hygiene or safety considerations
If you are unsure whether your purchase qualifies for a return, please contact us before sending your item.
5. Product Exchanges
If you would like to exchange a product for another item, the recommended process is:
- Request a return for the original product
- Wait for the return approval and inspection process
- Place a new order for the replacement item
This helps ensure faster processing and availability of your preferred product.
6. International Customer Return Rights
For customers located in regions with specific consumer protection laws, additional return rights may apply according to local regulations.
For eligible European Union customers, applicable cancellation and return rights will be handled according to EU consumer protection requirements.
Products must generally be:
✔ Unused
✔ In original condition
✔ Returned with original packaging
✔ Accompanied by proof of purchase
7. Refund Process
Once your returned item is received and inspected, Aurelyva™ will send you an update regarding your refund status.
If your refund is approved:
💳 Refunds will be issued to your original payment method
⏳ Please allow up to 10 business days for processing
🏦 Additional processing time may be required by your bank, card issuer, or payment provider
If you have not received your refund after the expected processing period, please contact us for assistance.
8. Return Shipping Information
Before returning any product, please contact Aurelyva™ customer support to receive the correct return instructions.
A return authorization or approved return process is required before shipment.
Please do not send returns to any address without prior confirmation.
Our Commitment
At Aurelyva™, we are committed to providing:
✨ Reliable smart electronics
✨ Quality products designed for everyday life
✨ Helpful customer support
✨ A simple and transparent return experience
Your satisfaction matters to us, and we are always here to help make your shopping experience better.
Company Information
General Import Enterprises Inc
Brand: Aurelyva™
Customer Service Email: service@Aurelyva.com