A Smooth Delivery Experience From Our Store To Your Door

At Aurelyva™, we believe a great shopping experience goes beyond innovative products. From the moment you place your order to the time it arrives at your home, we are committed to providing a reliable, transparent, and convenient delivery process.

This Shipping Policy explains how we prepare, ship, track, and deliver your Aurelyva™ products.

---

Our Shipping Approach

Aurelyva™ focuses on creating modern electronic solutions that fit naturally into everyday lifestyles.

To provide customers with better product availability and efficient fulfillment, we work with trusted fulfillment partners and carefully selected distribution channels.

This approach helps us:

✔ Deliver innovative electronics and smart lifestyle products efficiently
✔ Maintain competitive pricing without unnecessary retail costs
✔ Improve inventory flexibility and reduce resource waste
✔ Provide customers with access to quality technology products

We appreciate your understanding as we work to deliver products with care and attention.

---

1. Order Processing & Shipping Fees

Every Aurelyva™ order goes through a careful preparation process before shipment.

Order Processing Time:

Please allow 2–4 business days for order verification, product preparation, quality inspection, and packaging.

High-Volume Periods:

During holidays, promotional events, or peak shopping seasons, processing times may require additional time due to increased order volume.

Shipping Fee:

Shipping costs are calculated based on your order details and destination during checkout.

Any applicable shipping charges will be clearly displayed before completing your purchase.

---

2. Estimated Delivery Time

Aurelyva™ works with trusted fulfillment partners to deliver orders efficiently. Delivery times may vary depending on destination, shipping method, and local carrier conditions.

Please note that estimated delivery windows are approximate and may be affected by factors outside of our control, including weather conditions, carrier delays, holidays, and customs processing.

We appreciate your patience while your order makes its way to you.

---

3. Shipment Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Please keep in mind:

📦 Tracking information may take 24–72 hours to become active after shipment

📍 Carrier updates may occasionally experience delays while packages are moving between locations

🚚 Your order remains in transit even if tracking information has not updated immediately

If you experience any concerns regarding your shipment status, our support team is available to assist.

---

4. International Shipping, Duties & Taxes

For international shipments, additional fees may apply depending on the destination country.

Customers are responsible for:

✔ Customs duties
✔ Import taxes
✔ Local government fees
✔ Any charges required by the destination country

Aurelyva™ is not responsible for delays caused by customs inspections, government regulations, or local carrier procedures.

Customs policies vary by location, so we recommend checking your local requirements before placing an international order.

---

5. Order Changes & Cancellation Requests

Because we begin preparing orders shortly after purchase, changes must be requested as soon as possible.

If you need to:

✔ Update your shipping information
✔ Correct an address
✔ Request an order cancellation

Please contact our customer service team within 12 hours of placing your order.

After an order has entered fulfillment or shipment processing, modifications and cancellations may no longer be available.

---

6. Delivery Issues, Lost & Damaged Packages

We want your Aurelyva™ experience to be simple and worry-free.

Damaged Packages

If your order arrives damaged:

📸 Please contact us within 72 hours of delivery and provide photos of the package and product.

Our team will review the issue and help arrange an appropriate solution, including replacement options when applicable.

---

Lost Packages

If your package is confirmed lost by the shipping carrier:

✔ We will work with the carrier to investigate the shipment
✔ A replacement may be provided depending on the circumstances

Please ensure your shipping information is accurate when placing your order to help prevent delivery issues.

---

Our Shipping Commitment

At Aurelyva™, every product represents our commitment to smarter, simpler, and more connected living.

We are dedicated to providing:

✨ Reliable order processing
✨ Clear delivery communication
✨ Secure packaging and shipment handling
✨ Customer-focused support throughout your purchase journey

Thank you for choosing Aurelyva™.

We appreciate your trust and look forward to bringing smart technology into your everyday life.

---

Company Information
General Import Enterprises Inc
Brand: Aurelyva™
Customer Service Email: service@Aurelyva.com